Customer Experience Teller – Digital & In-Branch Service

M&T Bank; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Stewartstown, PA is seeking a customer service oriented associate to engage branch customers, balance transactions, and resolve issues with empathy. You will guide customers through digital tools, log concerns, and support daily branch operations with accuracy.

The role emphasizes strong communication, organization, and the ability to transition opportunities to banking partners while maintaining regulatory and internal controls.

Qualifications

• Minimum of 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills and exceptional customer service ability.
• Well-organized with strong time management and prioritization.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process transactions accurately per policy.
• Log customer complaints and escalate issues as needed.
• Identify self-service opportunities and demonstrate digital features to customers.
• Assist with cash ordering, vault, ATM, and wire transfer activities as required.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Education

GED or high school diploma

Data entry experience

Cash handling experience

Job description

M&T Bank in Stewartstown, PA is seeking a customer service oriented associate to engage branch customers, balance transactions, and resolve issues with empathy. You will guide customers through digital tools, log concerns, and support daily branch operations with accuracy.

The role emphasizes strong communication, organization, and the ability to transition opportunities to banking partners while maintaining regulatory and internal controls.