Digital Banking Support Specialist

NewtekOne (NASDAQ: NEWT)

United States

In loco

USD 50.000 - 65.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

NewtekOne, Your Business Solutions Company, seeks a Digital Banking Client Services Representative to deliver exceptional support for online banking and mobile app users. You will assist customers via phone, secure message, and chat, guiding new clients through onboarding and account opening, while ensuring compliance and high service standards.

We value 1+ years in banking, strong communication, and the ability to multi-task in a fast-paced environment.

Competenze

Enthusiastic and positive attitude with a desire to help others.
Exceptional communication and interpersonal skills.
Ability to work collaboratively in a team-oriented environment.
Ability to problem-solve and troubleshoot.
Ability to multi-task and prioritize to meet time-sensitive deadlines.
Willingness to assist in cross-functional projects and initiatives.
Ability to learn and use multiple banking software programs.
1+ years in the banking industry preferred.
Customer service experience and general banking knowledge in deposit products and services including digital banking is preferred.

Mansioni

Maintain understanding of bank policies, procedures, and regulatory compliance requirements.
Interact with customers by phone, secure message, and chats to address inquiries.
Guide new customers through account opening and onboarding.
Process account applications for review and approval.
Assist customers with navigation of online banking platform and mobile app.
Provide troubleshooting and first-level online banking support; escalate issues as needed.
Listen to customer feedback and propose improvements to services.
Support onboarding and training of new team members.