Digital Banking Support Specialist

INTRUST Bank; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

INTRUST Bank is seeking a Digital Customer Service Representative to handle inbound calls, emails, and chats related to online and mobile banking. The role emphasizes one-call resolution, needs-based consulting, and strong teamwork to support customers and community growth.

Ideal candidates have a High School Diploma and 1-2 years in customer service or banking, including call center experience. Duties require discretion, reliability, and proficiency with Microsoft Office.

Qualifications

• Requires a High School Diploma or equivalent.
• Prefer 1-2 years customer service and/or banking experience with at least 6 months call center exposure.
• Knowledge of online and mobile banking products and services.

Responsibilities

• Answer inbound calls, emails, and chats from customers.
• Resolve inquiries in a friendly, timely manner with one-call resolution when possible.
• Promote needs-based consulting to expand customer relationships.
• Maintain confidentiality and protect customer information.
• Collaborate with team members to ensure service level goals are met.
• Identify potential fraud and follow procedures to prevent losses.

Skills

Customer service

Telephone skills

Interpersonal skills

Online banking

Written communication

Time management

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

INTRUST Bank is seeking a Digital Customer Service Representative to handle inbound calls, emails, and chats related to online and mobile banking. The role emphasizes one-call resolution, needs-based consulting, and strong teamwork to support customers and community growth.

Ideal candidates have a High School Diploma and 1-2 years in customer service or banking, including call center experience. Duties require discretion, reliability, and proficiency with Microsoft Office.