Banking Customer Experience Specialist

First National Bank in Sioux Falls; Sioux Falls (SD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company paid short and long term disability

Continuous learning and development opportunities

Job summary

The First National Bank in Sioux Falls is seeking a Customer Service Specialist to join their team. In this vital role, you will foster strong customer relationships and deliver exceptional service while handling inquiries via phone and email effectively.

With a commitment to innovation and collaboration, the bank promotes a family-like environment. The schedule is consistent with Monday to Friday hours, ensuring work-life balance without night or weekend shifts. This position is a chance to contribute to a legacy of community service.

Qualifications

• Proficient in banking systems and digital banking platforms.
• Ability to handle customer inquiries via phone and email.
• Strong organizational and multi-tasking skills.

Responsibilities

• Assist customers with account-related requests efficiently.
• Respond promptly to customer inquiries regarding account information.
• Provide support for online banking and digital services.

Skills

Effective communication skills

Customer-centric approach

Attention to detail

Problem identification and troubleshooting

Job description

The First National Bank in Sioux Falls is seeking a Customer Service Specialist to join their team. In this vital role, you will foster strong customer relationships and deliver exceptional service while handling inquiries via phone and email effectively.

With a commitment to innovation and collaboration, the bank promotes a family-like environment. The schedule is consistent with Monday to Friday hours, ensuring work-life balance without night or weekend shifts. This position is a chance to contribute to a legacy of community service.