Digital Support Specialist

M C Bank and Trust Co.; Bayou Vista (LA); On-site; USD 36,000 - 56,000; Full time

Job summary

M C Bank and Trust Co. in Bayou Vista, LA, is hiring a Digital Support Specialist to handle customer calls, answer questions, and resolve concerns related to electronic and mobile banking.

You will assist with internet banking, bill pay, transfers, ACH, and debit cards, and you will de-escalate issues while guiding customers through troubleshooting and product usage. Banking experience is preferred but not required.

Qualifications

• Strong written and verbal communication.
• Excellent interpersonal and rapport-building abilities.
• Patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptable to fast-paced environments.
• Troubleshooting skills relevant to banking services.
• Proficient phone skills with multi-line systems.
• Knowledge of banking products and services.

Responsibilities

• Assist customers with electronic banking services (internet banking, bill pay, transfers, ACH).
• Support mobile banking features (mobile banking, bill pay, transfers, P2P).
• Answer customer queries with accurate, satisfactory responses.

Skills

Communication

Interpersonal skills

Time management

Troubleshooting

Phone skills

Empathy

Education

High school diploma or equivalent

Tools

eFax

Job description

For more information you can email Human Resources at [e-mail]
MCBANK is an equal opportunity employer.

Location:

Bayou Vista, LA

Job Id:343

# of Openings:1

A Digital Support Specialist takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customer needs or issues and providing helpful solution to their problems.

Specific Job Functions:

• Assist M C Bank customers and employees with all electronic banking services; including but not limited to internet banking, bill pay, internet transfers, ACH Origination and verify ACH transfers.
• Assist M C Bank customers and employees with all mobile banking services; including but not limited to mobile banking, bill pay, mobile transfers, P2P Payments and mobile capture.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site or using the products and services.
• Communicate with vendors as needed to resolve issues.
• Maintain logs as needed for the proper documentation of the department.
• Assist in all functions related to debit cards including maintenance, issuance, and customer service requests.
• Assist in fraud detection and prevention with all electronic services including debit cards.
• Assist in the implementation of future electronic services.
• Manage all faxes for the bank using eFax.
• Manage and process merchant capture.
• Prepare, organize and image various documents. Assure scanned copies of the documents are legible and indexed currently
• Any additional duties deemed necessary by M C Bank

Job Requirements:

• High school diploma or equivalent is required.
• Banking experience preferred but not required.

Additional skills:

• Strong communication, both written and verbal
• Exceptional interpersonal and rapport buildingskills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area.

*Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

M C Bank is an Equal Opportunity / Aff…? ... All hiring decisions are based on qualifications, merit, and business needs