Digital Banking Specialist

The Evangeline Bank and Trust Company; Ville Platte (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Evangeline Bank and Trust Company is seeking a Digital Banking Specialist in Ville Platte, LA. The role focuses on maintaining online and mobile banking platforms, bill pay, P2P, and related services, ensuring smooth operation for staff and customers.

You will provide technical support, manage digital channels, monitor system performance, and work with compliance and IT teams to uphold security and regulatory standards while staying current with digital banking trends.

Qualifications

• Strong understanding of digital banking systems and architecture.
• Knowledge of banking regulations and security protocols.
• Technical troubleshooting.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Maintains digital banking systems including online and mobile banking platforms, bill pay, P2P, mobile deposit and integrations.
• Provides technical support and troubleshooting for end users including staff and customers.
• Manages digital conversation (chat) to respond to inquiries promptly.
• Collaborates with compliance, security, and IT to meet regulatory requirements.
• Monitors system performance and coordinates with vendors for service levels.

Skills

Digital banking systems

Regulatory knowledge

Technical troubleshooting

Detail-oriented

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Digital Banking Specialist

Full Time Clerical Ville Platte, LA, US

2 days ago Requisition ID: 1217

• Maintains digital banking systems including online and mobile banking platforms, bill pay, P2P, mobile deposit and the integration of other services.
• Provides technical support and troubleshooting for end users including staff and customers.
• Manages digital conversation (chat) platform to ensure to that inquiries/requests are responded to appropriately and promptly.
• Ensures that training related to product information, including but not limited to feature enhancements, and other communication such as scheduled downtime/system availability are provided to internal staff and end-users as applicable in a timely manner.
• Assists with managing user access, permissions, and digital banking profiles.
• Continually monitors transaction, enrollment, and other data to detect anomalous/suspicious activity.
• Prepares usage reports for leadership.
• Collaborates with compliance, security, and IT departments to ensure systems meet regulatory requirements.
• Monitors system performance and serves as a liaison between the bank and third-party vendors to ensure service levels and support are maintained.
• Participate in vendor communications and system testing during updates or new product implementations and Implements configuration changes necessary to support enhancements to improve user experience, security, and functionality.
• Stays current with emerging digital banking trends and technologies
• Other duties as assigned by Management.

Required Skills/Abilities:

• Strong understanding of digital banking systems and architecture.
• Knowledge of banking regulations and security protocols.
• Technical troubleshooting
• Detail-oriented with strong analytical and problem-solving skills.

Education and Experience:

• High school diploma or equivalent is required.

3 years prior banking experience in branch or deposit operations area preferred.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.