Digital Banking Specialist: Onboarding & Support

American Bank; Bozeman (MT); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

401k match

Paid time off

On-the-job training

Education opportunities

Volunteer time off

Employee discounts

Job summary

American Bank in Bozeman, MT is seeking a Digital Banking Specialist to join our team and support Online Banking, Mobile Banking, and AB Office services including ACH Origination, Wire Transfers, Positive Pay, and Remote Deposit Capture.

The role emphasizes onboarding, ongoing customer and staff training, routine system administration, and collaboration with IT, Operations, Lending, Compliance, and Retail to enhance digital banking initiatives.

Qualifications

• Onboarding and support of digital banking customers and staff.
• Familiarity with digital banking platforms and related controls.
• Ability to train users and perform routine system administration.

Responsibilities

• Provide excellent customer service for digital banking products.
• Serve as first contact for routine inquiries and service requests.
• Assist enrollment, password resets, and user administration.
• Process service requests for user setup and entitlement changes.
• Maintain digital banking platforms and related systems.
• Assist with onboarding and training for AB Office services.
• Support ACH Origination, Wire Transfers, Positive Pay, and Remote Deposit Capture.
• Support internal audits, risk assessments, and compliance reviews.

Skills

Customer service

Digital banking

Training

Sys admin

Troubleshooting

Cross-team work

MS Office

Education

High School diploma or GED

Bachelor’s degree in finance or related field

Tools

Jack Henry Banno

Banno Business

Xperience

CIF 20/20

ACH Origination

Wire Transfers

Positive Pay

Remote Deposit Capture

Job description

American Bank in Bozeman, MT is seeking a Digital Banking Specialist to join our team and support Online Banking, Mobile Banking, and AB Office services including ACH Origination, Wire Transfers, Positive Pay, and Remote Deposit Capture.

The role emphasizes onboarding, ongoing customer and staff training, routine system administration, and collaboration with IT, Operations, Lending, Compliance, and Retail to enhance digital banking initiatives.