Digital Banking Specialist: Onboarding & Support

American Bank

Bozeman (MT)

Hybrid

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

401k match

Paid time off

On-the-job training

Education opportunities

Volunteer time off

Employee discounts

Job summary

American Bank in Bozeman, MT is seeking a Digital Banking Specialist to join our team and support Online Banking, Mobile Banking, and AB Office services including ACH Origination, Wire Transfers, Positive Pay, and Remote Deposit Capture.

The role emphasizes onboarding, ongoing customer and staff training, routine system administration, and collaboration with IT, Operations, Lending, Compliance, and Retail to enhance digital banking initiatives.

Qualifications

Onboarding and support of digital banking customers and staff.
Familiarity with digital banking platforms and related controls.
Ability to train users and perform routine system administration.

Responsibilities

Provide excellent customer service for digital banking products.
Serve as first contact for routine inquiries and service requests.
Assist enrollment, password resets, and user administration.
Process service requests for user setup and entitlement changes.
Maintain digital banking platforms and related systems.
Assist with onboarding and training for AB Office services.
Support ACH Origination, Wire Transfers, Positive Pay, and Remote Deposit Capture.
Support internal audits, risk assessments, and compliance reviews.