Customer Care Advisor

Busey Bank; Town of Tomahawk (WI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision insurance

Company-paid life insurance

Long-term disability

Wellness incentives

Job summary

Busey Bank is seeking a Customer Care Advisor based in the Town of Tomahawk, Wisconsin. This position is focused on serving as a customer advocate, ensuring satisfaction and providing support through various channels.

Responsibilities include managing digital-first customer relationships, delivering technical assistance, and proactively solving customer issues. The role requires excellent communication skills and a high school diploma. Busey offers competitive pay along with a robust benefits package including health coverage and a 401(k) match.

Qualifications

• High school diploma required.
• Basic knowledge of web browsers and digital offerings.
• Strong organizational, interpersonal, written and verbal communication skills.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical support via phone, chat, and email.
• De-escalate situations involving dissatisfied customers.

Skills

Organizational skills

Interpersonal skills

Communication skills

Problem solving

Time management

Detail orientation

Education

High school diploma

Tools

Microsoft Office

Job description

Position Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital‑first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting and service support via phone, chat and email.
• De‑escalate situations involving dissatisfied customers, offering patient assistance and support.
• Attend and participate in training sessions and team meetings.
• Adapt to change and respond to all requests in a professional and positive manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform and refer customers when appropriate for products and services.
• Perform outbound calls to customers as needed to deliver exceptional service.

Qualifications

• High school diploma required.
• Basic knowledge of web browsers, digital offerings and products and services.
• Knowledge of Microsoft Office.
• Ability to obtain or already hold a Busey account with online/mobile banking.
• Strong organizational, interpersonal, written and verbal communication skills.
• Problem‑solving, time‑management and detail orientation.
• Ability to work independently and in a fast‑paced team environment.

Benefits and Compensation

Base pay range: $19–$21 per hour. Salary is based on factors including job duties, qualifications and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. Busey provides a competitive Total Rewards package, including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance, long‑term disability, supplemental voluntary life insurance and wellness incentives. For more information, visit Busey Total Rewards.

Equal Opportunity

Busey is an Equal Opportunity Employer, including Disability and Veterans. For more information, visit Busey.com/Careers.