Digital Banking Support Specialist

Busey Bank; Fort Myers (FL); Presencial; USD 26 174 - 30 307; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Paid time off

Medical, dental, and vision insurance

Resumo da oferta

Busey Bank is seeking a Customer Care Advisor in Fort Myers, Florida. This role focuses on delivering exceptional digital-first customer service and support. The advisor will help manage customer relationships while ensuring satisfaction through technical support across multiple platforms. Strong organizational and communication skills are essential, as well as a high school diploma. Compensation ranges from $19-$22/hour, with various employee benefits including health coverage and a 401(k).

Qualificações

• Customer satisfaction and retention are critical.
• Basic knowledge of web browsers and digital offerings is required.
• Prior banking experience preferred but not mandatory.

Responsabilidades

• Ensure customer satisfaction and retention.
• Provide support across various channels including phone, chat, and email.
• Handle and de-escalate customer issues.

Conhecimentos

Strong organizational skills

Interpersonal communication skills

Problem-solving skills

Time management

Formação académica

High School diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Busey Bank is seeking a Customer Care Advisor in Fort Myers, Florida. This role focuses on delivering exceptional digital-first customer service and support. The advisor will help manage customer relationships while ensuring satisfaction through technical support across multiple platforms. Strong organizational and communication skills are essential, as well as a high school diploma. Compensation ranges from $19-$22/hour, with various employee benefits including health coverage and a 401(k).