Digital Banking Specialist — Tech-Savvy Support & Security

Evangeline-Bank-and-Trust-Company; Ville Platte (LA); On-site; USD 52,000 - 75,000; Full time

Job summary

Evangeline-Bank-and-Trust-Company in Ville Platte, LA seeks a Digital Banking Specialist to maintain online and mobile banking platforms, support end users, and coordinate with IT and compliance teams. The role includes monitoring for security and performance, training staff, and collaborating with third-party vendors.

The position is full-time and onsite, focusing on enhancing user experience, security, and reliability of digital banking services for customers and staff.

Qualifications

• High school diploma or equivalent required.
• 3 years prior banking experience in branch or deposit operations preferred.

Responsibilities

• Maintains digital banking systems including online and mobile banking platforms, bill pay, P2P, mobile deposit and the integration of other services.
• Provides technical support and troubleshooting for end users including staff and customers.
• Manages digital conversation (chat) platform to respond to inquiries/requests
• Ensures timely training related to product information and system availability
• Assists with managing user access, permissions, and digital banking profiles
• Continually monitors transactions and data to detect anomalous/suspicious activity
• Prepares usage reports for leadership
• Collaborates with compliance, security, and IT to meet regulatory requirements
• Monitors system performance and liaises with vendors to maintain service levels
• Participates in vendor communications and testing during updates/new product implementations
• Stays current with emerging digital banking trends and technologies
• Other duties as assigned by Management.

Skills

Digital banking systems

Banking regulations

Technical troubleshooting

Analytical/problem-solving

Education

High school diploma

Job description

Evangeline-Bank-and-Trust-Company in Ville Platte, LA seeks a Digital Banking Specialist to maintain online and mobile banking platforms, support end users, and coordinate with IT and compliance teams. The role includes monitoring for security and performance, training staff, and collaborating with third-party vendors.

The position is full-time and onsite, focusing on enhancing user experience, security, and reliability of digital banking services for customers and staff.