Digital Banking Experience Architect

The Evangeline Bank and Trust Company; Ville Platte (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Evangeline Bank and Trust Company is seeking a Digital Banking Specialist in Ville Platte, LA. The role focuses on maintaining online and mobile banking platforms, bill pay, P2P, and related services, ensuring smooth operation for staff and customers.

You will provide technical support, manage digital channels, monitor system performance, and work with compliance and IT teams to uphold security and regulatory standards while staying current with digital banking trends.

Qualifications

• Strong understanding of digital banking systems and architecture.
• Knowledge of banking regulations and security protocols.
• Technical troubleshooting.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Maintains digital banking systems including online and mobile banking platforms, bill pay, P2P, mobile deposit and integrations.
• Provides technical support and troubleshooting for end users including staff and customers.
• Manages digital conversation (chat) to respond to inquiries promptly.
• Collaborates with compliance, security, and IT to meet regulatory requirements.
• Monitors system performance and coordinates with vendors for service levels.

Skills

Digital banking systems

Regulatory knowledge

Technical troubleshooting

Detail-oriented

Education

High school diploma or equivalent

Job description

The Evangeline Bank and Trust Company is seeking a Digital Banking Specialist in Ville Platte, LA. The role focuses on maintaining online and mobile banking platforms, bill pay, P2P, and related services, ensuring smooth operation for staff and customers.

You will provide technical support, manage digital channels, monitor system performance, and work with compliance and IT teams to uphold security and regulatory standards while staying current with digital banking trends.