Digital Banking Services Specialist

River Region Credit Union; Texarkana, Northern (TX, KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

River Region Credit Union in Texas seeks a Digital Services Representative to effectively correspond with members and support online banking needs. You will handle eStatements, skip-a-pay processing, and member inquiries across digital channels.

The role requires strong written communication, customer service experience, and a professional, organized approach to daily operations. This full-time position supports team goals and member satisfaction.

Qualifications

• Two years or more of financial institution / credit union experience or working in a customer service-related position.
• High school diploma or the equivalent. College degree is preferred.
• Competent computer skills and use of standard office equipment.
• Professional and articulate written communication skills.
• Ability to explain RRCU services clearly.

Responsibilities

• Maintains a basic knowledge of Credit Union services, products, procedures, policies, operations, and practices to answer questions, and provide information to members.
• Reviews skip a pay applications and email members the response.
• Processing eStatements submissions for members.
• Must stay up to date with Q2 updates and services, including assisting with member questions on the Virtual Branch Teams page.
• Serves as a back-up on MeridianLink Account opening for Digital Services along with processing own debit cards, 30 day accounts, and closing not funded accounts.
• Assists members with online banking questions that filter through Q2, such as direct deposits, IRAs, CDs, check orders, address changes, automatic transfers, and online banking needs.
• Books Virtual Branch Loans
• Assists with teams messages from employees as needed.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

Skills

Customer service

Written communication

Organization

Professionalism

Education

High school diploma or equivalent

Tools

MeridianLink Account Opening

Job description

River Region Credit Union in Texas seeks a Digital Services Representative to effectively correspond with members and support online banking needs. You will handle eStatements, skip-a-pay processing, and member inquiries across digital channels.

The role requires strong written communication, customer service experience, and a professional, organized approach to daily operations. This full-time position supports team goals and member satisfaction.