Digital Banking Services Specialist

Careers at F&A Credit Union; Monterey Park (CA); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401k with employer match up to 3.5%

Profit sharing

Paid time off 4 weeks/year

Up to 13 paid holidays

Educational assistance

Job summary

F&A Federal Credit Union in California seeks an Electronic Services Representative to provide member support, process electronic transfers, and resolve issues related to electronic services.

You will handle card orders, remote deposits, ACH, bill pay, and assist with digital banking questions, working within core business hours 8:00 AM – 5:00 PM. This role emphasizes member service, integrity, and teamwork.

Qualifications

• Strong verbal and written English communication skills.
• Ability to work on a PC for 6-8 hours per day.
• Knowledge of credit union principles and member service philosophy.

Responsibilities

• Provide member support and resolve issues related to electronic services.
• Process requests for electronic services and wires; access Federal Reserve as needed.
• Handle card orders, block lost/stolen cards, and assist with digital banking questions.
• Process items via Remote Deposit Capture and support ACH, bill pay and share drafts.
• Review department policies to ensure accuracy and quality of service.
• Work hours 8:00 AM – 5:00 PM.

Skills

Verbal and written English

Problem solving

Customer service mindset

Independent work

Education

High School Diploma or GED

Tools

MS Word

Excel

Financial software

Job description

F&A Federal Credit Union in California seeks an Electronic Services Representative to provide member support, process electronic transfers, and resolve issues related to electronic services.

You will handle card orders, remote deposits, ACH, bill pay, and assist with digital banking questions, working within core business hours 8:00 AM – 5:00 PM. This role emphasizes member service, integrity, and teamwork.