Digital Banking Support Specialist

Atlantic Federal Credit Union; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlantic Federal Credit Union is seeking a Digital Banking Specialist I to help members navigate online and mobile banking, process digital payments, and maintain accurate records. You’ll troubleshoot connectivity and access, answer questions across chat, email, and phone, and support vendor applications that power member services.

The role emphasizes service orientation, strong communication, and meticulous attention to detail.

Qualifications

• 1-3 years of related experience in banking, financial services, operations, customer support, or a similar environment.
• High school diploma or GED required.
• Strong member service orientation.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to learn and navigate multiple systems simultaneously.
• Analytical mindset with strong troubleshooting abilities.
• Effective organizational and time-management skills.
• Proficiency with Microsoft Office and digital communication tools.

Responsibilities

• Assist members with online and mobile banking questions through phone, email, chat, video, text, and other communication channels.
• Troubleshoot access, connectivity, and digital service issues.
• Guide members on the features and benefits of digital banking tools.
• Maintain digital banking records and process account-related updates.
• Handle electronic payment activities, including mobile deposits, bill payments, ACH-related functions, and other digital payment services.
• Complete transactions accurately and in compliance with established procedures.
• Review reports and perform system maintenance activities related to digital banking platforms.
• Support key technology programs and vendor applications that support member services.
• Perform quality reviews of digital banking maintenance completed throughout the organization.
• Verify documentation, identify discrepancies, and recommend solutions.
• Help strengthen operational effectiveness through process improvement suggestions and cross-functional support.

Skills

Member service orientation

Communication skills

Troubleshooting

Analytical mindset

Attention to detail

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Atlantic Federal Credit Union is seeking a Digital Banking Specialist I to help members navigate online and mobile banking, process digital payments, and maintain accurate records. You’ll troubleshoot connectivity and access, answer questions across chat, email, and phone, and support vendor applications that power member services.

The role emphasizes service orientation, strong communication, and meticulous attention to detail.