Digital Banking Support Specialist

F&A Federal Credit Union; Monterey Park (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dependent premiums subsidy

401k match

Profit sharing

Paid time off

13 paid holidays

Flexible spending accounts

Educational assistance

Employee assistance program

Loan discount program

Job summary

F&A Federal Credit Union is hiring an Electronic Services Representative to provide member support and resolve electronic service issues. You will process electronic transfers, wire confirmations, and Reg E resolutions while assisting with cards, digital banking inquiries, and RDC deposits.

The role requires a high school diploma, strong English communication, PC proficiency, and the ability to work 8 hours daily during core business hours (8:00 AM – 5:00 PM). Competitive benefits are offered.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written English communication skills.
• Computer proficiency with MS Word and Excel; data entry accuracy.
• Ability to type and work on a PC for 6–8 hours daily.
• Ability to plan, prioritize and work independently.

Responsibilities

• Provide member support and resolve issues with electronic services.
• Process electronic service requests and wire confirmations with Access Federal Reserve.
• Handle questions/complaints related to electronic services and regulation E.
• Process share/loan transactions and adjustments; maintain logs for Reg E resolutions.
• Support with cards (orders, lost/stolen, unrestrict), digital banking inquiries, and RDC deposits.
• Assist with ACH, bill pay, and share drafts; review department policies.

Skills

Verbal communication

Written communication

Typing

Data entry

Problem solving

Independent work

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

F&A Federal Credit Union is hiring an Electronic Services Representative to provide member support and resolve electronic service issues. You will process electronic transfers, wire confirmations, and Reg E resolutions while assisting with cards, digital banking inquiries, and RDC deposits.

The role requires a high school diploma, strong English communication, PC proficiency, and the ability to work 8 hours daily during core business hours (8:00 AM – 5:00 PM). Competitive benefits are offered.