Electronic Services Representative

Careers at F&A Credit Union; Monterey Park (CA); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401k with employer match up to 3.5%

Profit sharing

Paid time off 4 weeks/year

Up to 13 paid holidays

Educational assistance

Job summary

F&A Federal Credit Union in California seeks an Electronic Services Representative to provide member support, process electronic transfers, and resolve issues related to electronic services.

You will handle card orders, remote deposits, ACH, bill pay, and assist with digital banking questions, working within core business hours 8:00 AM – 5:00 PM. This role emphasizes member service, integrity, and teamwork.

Qualifications

• Strong verbal and written English communication skills.
• Ability to work on a PC for 6-8 hours per day.
• Knowledge of credit union principles and member service philosophy.

Responsibilities

• Provide member support and resolve issues related to electronic services.
• Process requests for electronic services and wires; access Federal Reserve as needed.
• Handle card orders, block lost/stolen cards, and assist with digital banking questions.
• Process items via Remote Deposit Capture and support ACH, bill pay and share drafts.
• Review department policies to ensure accuracy and quality of service.
• Work hours 8:00 AM – 5:00 PM.

Skills

Verbal and written English

Problem solving

Customer service mindset

Independent work

Education

High School Diploma or GED

Tools

MS Word

Excel

Financial software

Job description

Description

At F&A Federal Credit Union, we are creating exceptional financial opportunities for our members and their families, today, and for generations to come. We proudly serve employees of the LA County Fire Department, Agricultural Commission / Weights & Measures, and local municipal employees and their families. Our mission is to help our members reach their financial goals at every life stage by providing access to the highest value products, superior service, and trusted advice. To really stand out in a constantly changing world, each of us at F&A is values-driven and we share in the responsibility for creating a great workplace. As part of the F&A team, you will enjoy these outstanding benefits:

• Medical, Dental, Vision, and Life Insurance – 100% of employee premiums are paid by F&A
• Subsidized medical premiums for dependents
• Employee Loan Discount Program – even better rates on your home and car loan
• 401k with employer match up to 3.5%
• Profit sharing – up to 6% of annual salary is contributed each full calendar year worked
• Paid time off accrual starting at 4 weeks per year
• Up to 13 paid holidays
• Flexible spending accounts for health and dependent care
• Voluntary plans – additional life insurance available for employee and family
• Educational assistance program
• Employee assistance program

Essential Job Responsibilities

The Electronic Services Representative is responsible for providing member support, problem resolution, and completing electronic transfers of funds. Works with the team to ensure members are supported in all areas of Electronic Services (ES).

• Assumes responsibility for processing requests for electronic services.
• Access Federal Reserve for processing and/or confirmation of wires.
• Resolve complex member questions and complaints related to electronic services.
• Process share/loan transactions and adjustments.
• Complete log for all Regulation E error resolutions.
• Support cards, including but not limited to processing card orders, blocking lost/stolen cards, unrestricting cards, and awards redemptions.
• Assists members and staff with digital banking-relation questions.
• Process items deposited via Remote Deposit Capture.
• Contact members regarding potentially fraudulent payment transactions.
• Assist with various department responsibilities including ACH, bill pay and share drafts.
• Review department policies and procedures to ensure accuracy.
• Available to work the Credit Union’s core business hours (8:00 AM – 5:00 PM)

Requirements

Qualifications

• High School Diploma or GED. Ability to be bonded and to retain bond ability
• Knowledge of credit union principles and procedures and member service philosophy
• One to three years of similar or preparatory experience
• Strong verbal and written English communication skills
• Computer and software proficiency (MS Word, Excel, Financial)
• Accurate typing/data entry
• Ability to work on a PC for 6-8 hours per day
• Ability to evaluate, plan, and prioritize work effectively and independently
• Adaptable to changing situations
• Ability to solve problems
• Ability to work with others in a courteous, friendly, and professional manner
• Makes decisions with integrity
• Ability to work independently with minimal supervision

F&A Federal Credit Union is an equal employment opportunity employer. We will consider qualified applicants with criminal histories for employment in a matter consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) ordinance. Hourly rate: $23.00 - $29.25 per hour.