Digital Banking Operations Expert

Centreville Bank; Warwick (RI); On-site; USD 65,000 - 85,000; Full time

Job summary

Centreville Bank in Warwick, RI seeks a Digital Operations Specialist to maintain digital operations and eBanking, including occasional deposit operations and IRA support. You will review, process, and update daily work while delivering quality customer service.

Responsibilities include guiding customers, protecting data, ensuring regulatory compliance, troubleshooting digital banking issues, handling wires and transfers, and supporting Zelle and Bill Pay.

Qualifications

• High School Diploma or GED.
• Excellent oral and written communication skills.
• Ability to calculate figures and amounts such as interest and percentages.
• Basic knowledge of Microsoft Word and Excel.

Responsibilities

• Provide professional support to internal and external customers.
• Promote bank growth by serving customers and staff.
• Own problem resolution for digital and deposit products and follow up with customers.
• Adhere to laws and regulations (BSA, OFAC, Reg E, Mastercard rules).
• Maintain confidentiality of customer information and bank procedures.
• Be a go-to Digital Banking knowledge resource for processes and systems.
• Improve digital banking processes and reporting.
• Quality control for Zelle, bill pay, internet banking and card updates.
• Process daily deposit reviews for RDC and mobile capture.
• Handle EFT disputes per Reg E and Mastercard operating rules.
• Collaborate with risk analysts to identify card compromises.
• Handle incoming/outgoing wire transfers and A2A transfers.
• Pull Digital Banking reports and clean data (inactive accounts).
• Stay compliant with Bank Secrecy Act and OFAC requirements.

Skills

Customer service

Digital banking

Problem resolution

Regulatory compliance

Data analysis

Communication

Training others

Job description

Centreville Bank in Warwick, RI seeks a Digital Operations Specialist to maintain digital operations and eBanking, including occasional deposit operations and IRA support. You will review, process, and update daily work while delivering quality customer service.

Responsibilities include guiding customers, protecting data, ensuring regulatory compliance, troubleshooting digital banking issues, handling wires and transfers, and supporting Zelle and Bill Pay.