Banking Operations & Digital Deposits Specialist

Page Mechanical Group, Inc.; Burbank (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking an Operations Support Specialist to handle high-volume processing of consumer deposit accounts, onboarding, remote deposit capture, and exception handling.

The role serves as a operational partner to frontline teams while ensuring accurate, compliant, and timely service across multiple intake channels. The position centers on online account openings and the administration of mobile/desktop remote deposit capture, with additional duties in deposit

Qualifications

• High school diploma or equivalent.
• Two years of experience in banking, credit union operations, deposit services, or related financial-services role.
• Working knowledge of deposit-account processing, customer identification requirements, and operational controls.
• Strong attention to detail with the ability to manage high-volume work, competing priorities, and time-sensitive queues.
• Clear written and verbal communication skills with a service-oriented approach to supporting members and employees.

Responsibilities

• Process online account openings and member onboarding via MeridianLink from initial review through account setup and completion.
• Validate CIP/KYC information, identity documentation, application completeness, eligibility, and required disclosures.
• Review decisioning results and risk indicators, including OFAC, ChexSystems, identity verification, and potential fraud alerts, in accordance with established procedures.
• Submit, resolve, or upscale incomplete, unusual, or higher-risk applications to the appropriate partner.
• Complete required account setup and quality-control steps accurately within established service-level expectations.
• Serve as an administrator for mobile and desktop remote deposit capture platforms and member registrations.
• Review deposited items for image quality, endorsement, negotiability, duplicates, dollar thresholds, and adherence to guidelines.
• Monitor deposit activity for potential fraud, altered items, duplicate presentment, unusual patterns, and possible kiting activity.
• Approve deposits, place appropriate check holds, restrict platform access, or elevate concerns based on risk indicators and authority levels.
• Identify trends and take timely action to help prevent member impact and Credit Union losses.
• Process returned deposits, returned checks, deposit corrections, adjustments, and other routine exception items.
• Monitor and process operational reports, including large shared branch activity, share return deposits, and other reports.
• Research discrepancies, document actions taken, and route complex or higher-risk exceptions for review.
• Maintain accurate records and complete assigned queue work within deadlines and service levels.
• Support the operations call queue and respond to internal requests via phone, email, eFax, or approved channels.
• Troubleshoot systems and platform-related questions and coordinate resolution with appropriate teams.
• Serve as an administrator or knowledgeable resource for designated platforms used by frontline employees.
• Build strong working relationships with branches, contact center teams, and internal partners.

Skills

Attention to detail

Cross-team coordination

Time management

Communication skills

Independent worker

Education

High school diploma or equivalent

College coursework or an associate degree in business/finance

Tools

MeridianLink

Fiserv DNA

Remote deposit capture platforms

ChexSystems

OFAC screening

Job description

Page Mechanical Group, Inc. is seeking an Operations Support Specialist to handle high-volume processing of consumer deposit accounts, onboarding, remote deposit capture, and exception handling.

The role serves as a operational partner to frontline teams while ensuring accurate, compliant, and timely service across multiple intake channels. The position centers on online account openings and the administration of mobile/desktop remote deposit capture, with additional duties in deposit