Digital Banking Operations Specialist

Centreville Bank; West Warwick (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Centreville Bank in Rhode Island seeks a Digital Operations Specialist to perform maintenance for Digital Operations and eBanking, including Deposit Operations and IRA support. You will review, process, and update daily work while delivering quality customer service.

You will handle digital banking tasks such as Zelle, bill pay, online and mobile banking, wire transfers, and data cleanup, ensuring compliance with BSA, AML, and privacy regulations.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Ability to perform basic arithmetic calculations including interest and percentages.
• Familiarity with Word/Excel preferred.

Responsibilities

• Provides direction, guidance, and support to internal and external customers in a consistently professional and courteous manner.
• Promotes the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees.
• Takes ownership of problem resolution on all digital and deposit products including identifying the issue, resolving, and following up with customer to ensure satisfaction.
• Adheres to all Federal and State laws and regulations, such as, but not limited to, the Bank Secrecy Act and Anti-Money Laundering Act, the Privacy Act, the Electronic Funds Transfer Act (Reg. E), and Funds Transfers through Fed Wire (Reg. J).
• Maintain confidentiality of customer information, Bank policies, and procedures.
• Be a go to person for Digital Banking knowledge in the bank, including knowledge of processes, systems, and procedures.
• Proactively look for ways to solve Digital Banking problems and to improve Digital Banking processes, reporting, etc.
• Responsible for the quality control for Zelle, bill payment, internet, telephone, mobile banking, atm/debit card updates and replacements, manage internet and mobile banking inactive customers, process daily deposit review for RDC and mobile capture.
• Processes disputes for erroneous or unauthorized EFT transactions in accordance with Reg E and the operating rules of Mastercard.
• Works with Fiserv's risk analyst to identify card compromises that may result in a fraud situation.
• Responsible for handling incoming and outgoing domestic and international wire transfer requests.
• Responsible for handling incoming and outgoing A2A (Account to Account) external transfers.
• Pull Digital Banking reports and perform manual clean-up of data (removing inactive accounts from Bill Pay, etc.)
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Skills

Customer service

Communication skills

Attention to detail

Analytical thinking

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Centreville Bank in Rhode Island seeks a Digital Operations Specialist to perform maintenance for Digital Operations and eBanking, including Deposit Operations and IRA support. You will review, process, and update daily work while delivering quality customer service.

You will handle digital banking tasks such as Zelle, bill pay, online and mobile banking, wire transfers, and data cleanup, ensuring compliance with BSA, AML, and privacy regulations.