Digital Banking Experience Specialist

Redwood Capital Bank; Eureka, Northern (CA, KY); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health benefits

401(k) retirement plan with employer 5

Job summary

Redwood Capital Bank is seeking a customer-focused, tech-savvy Digital Banking Support Specialist for full-time employment. You will provide day-to-day support for online and mobile banking, digital payments, and treasury management services.

You’ll assist customers and staff with questions and troubleshooting, support onboarding and product maintenance, and help ensure issues are resolved accurately and efficiently. Starting pay: $26.00 – $31.00 per hour, with a competitive benefits package.

Qualifications

• Experience in customer service or call center environments.
• Ability to troubleshoot digital banking issues.
• Strong communication and problem-solving skills.

Responsibilities

• Provide day-to-day support for online and mobile banking, digital payments, and treasury management services.
• Assist customers and employees with questions and troubleshooting.
• Support customer onboarding and product maintenance; ensure issues are resolved accurately and efficiently.

Skills

Customer service

Problem solving

Communication

Job description

Redwood Capital Bank is seeking a customer-focused, tech-savvy Digital Banking Support Specialist for full-time employment. You will provide day-to-day support for online and mobile banking, digital payments, and treasury management services.

You’ll assist customers and staff with questions and troubleshooting, support onboarding and product maintenance, and help ensure issues are resolved accurately and efficiently. Starting pay: $26.00 – $31.00 per hour, with a competitive benefits package.