Digital Banking Specialist - Banno & SilverLake Expert

Park-State-Bank; Virginia (MN); On-site; USD 33,000 - 37,000; Full time

Job summary

Park State Bank in Virginia, MN is seeking a Digital Banking Specialist to support the Banno Digital Platform and the SilverLake core environment, delivering seamless online and mobile banking experiences for customers and employees.

You will troubleshoot issues, manage user access, enrollments, and data integrity while coordinating with Retail, Treasury Management, and Operations to drive digital banking adoption and training.

Qualifications

• 2+ years experience with digital banking platforms, preferably Banno Digital Platform.
• Familiarity with core banking systems, preferably Jack Henry SilverLake.

Responsibilities

• Serve as a subject matter resource for consumer digital banking products and services within the Banno platform (online banking, mobile banking, bill pay, eStatements, mobile deposit, debit card controls).
• Provide support to employees and customers with digital banking needs (login assistance, enrollment support, navigation guidance).
• Resolve digital banking issues promptly and escalate system or service concerns as needed.
• Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education.

Skills

Digital banking

Customer support

Communication skills

Analytical thinking

Attention to detail

Education

Accounting or business degree

Tools

Jack Henry SilverLake

Banno Platform

Job description

Park State Bank in Virginia, MN is seeking a Digital Banking Specialist to support the Banno Digital Platform and the SilverLake core environment, delivering seamless online and mobile banking experiences for customers and employees.

You will troubleshoot issues, manage user access, enrollments, and data integrity while coordinating with Retail, Treasury Management, and Operations to drive digital banking adoption and training.