Digital Banking Support Specialist

Redwood-Capital-Bank; Eureka (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Job summary

Redwood Capital Bank is seeking a full-time Digital Banking Support Specialist to assist customers with online and mobile banking, digital payments, and treasury management. You will troubleshoot issues, support onboarding, and maintain digital banking products while collaborating with the Digital Banking Solutions Manager and other teams.

Starting pay ranges from $26.00 to $31.00 per hour, with a comprehensive benefits package including PTO, paid holidays, health benefits, and a 401(k) with

Qualifications

• Customer-focused and tech-savvy individuals who can troubleshoot effectively.
• Strong problem-solving and communication skills with a patient service approach.

Responsibilities

• Provide day-to-day support for digital banking services including online and mobile banking, digital payments, and treasury management.
• Assist customers and employees with questions and troubleshooting; support onboarding and product maintenance.
• Work with the Digital Banking Solutions Manager and other departments to ensure a positive digital banking experience.

Skills

Customer focused

Tech savvy

Problem solving

Communication skills

Job description

DIGITAL BANKING SUPPORT SPECIALIST

Redwood Capital Bank is seeking a customer-focused, tech-savvy individual to join our team as a full-time Digital Banking Support Specialist.

In this role, you’ll provide day-to-day support for the Bank’s consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services. You’ll assist customers and employees with questions and troubleshooting, support customer onboarding and product maintenance, and help ensure digital banking issues are resolved accurately and efficiently.

We’re looking for someone who enjoys helping people, is comfortable learning and working with technology, and has strong problem-solving and communication skills. This position works closely with our Digital Banking Solutions Manager and other departments throughout the Bank to provide a positive digital banking experience for our customers.

Prior banking, digital banking, treasury management, customer service, operations, or technology-related experience is preferred.

Starting pay: $26.00 - $31.00 per hour, depending on experience.

Full-time employees also enjoy a competitive benefits package including paid time off, paid holidays, health benefits, and a 401(k) retirement plan with employer match.

If you’re interested in combining customer service, banking, and technology while building your career with a local community bank, we’d love to hear from you.

Redwood Capital Bank is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.

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