Digital Banking Experience Specialist

Redwood-Capital-Bank; Eureka (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Job summary

Redwood Capital Bank is seeking a full-time Digital Banking Support Specialist to assist customers with online and mobile banking, digital payments, and treasury management. You will troubleshoot issues, support onboarding, and maintain digital banking products while collaborating with the Digital Banking Solutions Manager and other teams.

Starting pay ranges from $26.00 to $31.00 per hour, with a comprehensive benefits package including PTO, paid holidays, health benefits, and a 401(k) with

Qualifications

• Customer-focused and tech-savvy individuals who can troubleshoot effectively.
• Strong problem-solving and communication skills with a patient service approach.

Responsibilities

• Provide day-to-day support for digital banking services including online and mobile banking, digital payments, and treasury management.
• Assist customers and employees with questions and troubleshooting; support onboarding and product maintenance.
• Work with the Digital Banking Solutions Manager and other departments to ensure a positive digital banking experience.

Skills

Customer focused

Tech savvy

Problem solving

Communication skills

Job description

Redwood Capital Bank is seeking a full-time Digital Banking Support Specialist to assist customers with online and mobile banking, digital payments, and treasury management. You will troubleshoot issues, support onboarding, and maintain digital banking products while collaborating with the Digital Banking Solutions Manager and other teams.

Starting pay ranges from $26.00 to $31.00 per hour, with a comprehensive benefits package including PTO, paid holidays, health benefits, and a 401(k) with