DIGITAL BANKING SUPPORT SPECIALIST

Redwood Capital Bank; Eureka, Northern (CA, KY); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health benefits

401(k) retirement plan with employer 5

Job summary

Redwood Capital Bank is seeking a customer-focused, tech-savvy Digital Banking Support Specialist for full-time employment. You will provide day-to-day support for online and mobile banking, digital payments, and treasury management services.

You’ll assist customers and staff with questions and troubleshooting, support onboarding and product maintenance, and help ensure issues are resolved accurately and efficiently. Starting pay: $26.00 – $31.00 per hour, with a competitive benefits package.

Qualifications

• Experience in customer service or call center environments.
• Ability to troubleshoot digital banking issues.
• Strong communication and problem-solving skills.

Responsibilities

• Provide day-to-day support for online and mobile banking, digital payments, and treasury management services.
• Assist customers and employees with questions and troubleshooting.
• Support customer onboarding and product maintenance; ensure issues are resolved accurately and efficiently.

Skills

Customer service

Problem solving

Communication

Job description

DIGITAL BANKING SUPPORT SPECIALIST

Redwood Capital Bank is seeking a customer-focused, tech-savvy individual to join our team as a full-time Digital Banking Support Specialist.

In this role, you’ll provide day-to-day support for the Bank’s consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services. You’ll assist customers and employees with questions and troubleshooting, support customer onboarding and product maintenance, and help ensure digital banking issues are resolved accurately and efficiently.

We’re looking for someone who enjoys helping people, is comfortable learning and working with technology, and has strong problem-solving and communication skills. This position works closely with our Digital Banking Solutions Manager and other departments throughout the Bank to provide a positive digital banking experience for our customers.

Prior banking, digital banking, treasury management, customer service, operations, or technology-related experience is preferred.

Starting pay: $26.00 – $31.00 per hour, depending on experience. Full-time employees also enjoy a competitive benefits package including paid time off, paid holidays, health benefits, and a 401(k) retirement plan with employer match.

If you’re interested in combining customer service, banking, and technology while building your career with a local community bank, we’d love to hear from you.

Redwood Capital Bank is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.

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