Digital Banking & Deposits Enablement Lead

TASI Bank; San Francisco (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

TASI Bank seeks a Digital Banking Officer II to support deposit growth by helping commercial and consumer clients adopt digital banking and cash management solutions. The role emphasizes frontline client enablement, ensuring tools are implemented, reliable, and integrated into daily operations.

As assets scale from $700M toward $1B, you will partner with relationship managers and operations to deliver secure, user-friendly digital services, monitor adoption, and resolve issues quickly.

Qualifications

• 3–5 years of experience in digital banking, deposit operations, cash management, or related banking role.
• Working knowledge of digital banking platforms and payment systems (e.g., ACH, RDC, bill pay, positive pay).
• Strong understanding of bank deposit products and operational workflows.
• Ability to troubleshoot issues, manage priorities, and work independently.
• Strong communication skills and comfort working directly with clients.

Responsibilities

• Support onboarding and ongoing use of digital banking and cash management services.
• Act as a primary contact for digital deposit services (online/mobile banking, ACH, RDC, bill pay, positive pay).
• Partner with Relationship Managers, Deposit Operations, and Digital Banking leadership to support commercial deposit relationships.
• Help clients understand, adopt, and effectively use digital deposit products.
• Process, create, and maintain digital banking user profiles and access controls.
• Troubleshoot digital banking issues and coordinate resolutions with internal teams and vendors.
• Support testing, rollout, and adoption of new digital features, enhancements, and releases.
• Monitor digital activity, enrollment, and usage metrics to identify opportunities for improvement.
• Ensure documentation, procedures, and configurations meet regulatory and security requirements.
• Own and manage client and internal digital banking requests through CRM and ticketing systems.

Skills

Digital banking

Deposit operations

Cash management

Client communication

Troubleshooting

Education

Bachelor's degree in Business, Finance, Information Systems, or equivalent

Tools

CRM systems

Ticketing systems

Q2

Ensenta

iPay

Job description

TASI Bank seeks a Digital Banking Officer II to support deposit growth by helping commercial and consumer clients adopt digital banking and cash management solutions. The role emphasizes frontline client enablement, ensuring tools are implemented, reliable, and integrated into daily operations.

As assets scale from $700M toward $1B, you will partner with relationship managers and operations to deliver secure, user-friendly digital services, monitor adoption, and resolve issues quickly.