Digital Banking Concierge & Teller

M&T Bank; Longmeadow (MA); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank is seeking a branch customer service representative in Longmeadow, Massachusetts. The role focuses on enhancing the customer experience through effective digital engagement and detailed transaction handling. Responsibilities include balancing financial transactions, educating customers about self-service options, and providing solutions to customer needs. Candidates should have at least 6 months of customer service experience and possess strong communication skills. Join a team that values exceptional service and operational excellence.

Qualifications

• Minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven ability to demonstrate exceptional customer service.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service to branch customers.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Balance and process transactions accurately.

Skills

Customer service experience

Verbal communication skills

Interpersonal skills

Organizational skills

Time management skills

Internet user-level technology

Education

High school diploma or equivalent (GED)

Job description

M&T Bank is seeking a branch customer service representative in Longmeadow, Massachusetts. The role focuses on enhancing the customer experience through effective digital engagement and detailed transaction handling. Responsibilities include balancing financial transactions, educating customers about self-service options, and providing solutions to customer needs. Candidates should have at least 6 months of customer service experience and possess strong communication skills. Join a team that values exceptional service and operational excellence.