Customer Experience Teller - Digital Engagement

M&T Bank; East Amherst (NY); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank East Amherst is hiring for a branch associate focused on delivering outstanding customer service and accurate transaction processing. You will balance tills, handle cash, and support daily branch operations in a fast-paced environment.

The role emphasizes customer-centric engagement, digital demonstrations for self-service options, and effective communication with customers and banking partners. The position is on-site at East Amherst, NY.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Ability to communicate clearly and work well with customers.
• Strong organizational and time management skills with attention to detail.
• Proficient with basic internet tools and banking systems.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address immediate needs.
• Accurately balance and process transactions following bank policy.
• Log customer complaints and escalate as needed; maintain issue logs.
• Transition sales opportunities and introduce appropriate banking partners.
• Perform branch operations such as cash ordering, vault, ATM and wires.
• Execute AML/KYC duties and adhere to compliance requirements.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Organization

Data entry

Cash handling

Digital literacy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank East Amherst is hiring for a branch associate focused on delivering outstanding customer service and accurate transaction processing. You will balance tills, handle cash, and support daily branch operations in a fast-paced environment.

The role emphasizes customer-centric engagement, digital demonstrations for self-service options, and effective communication with customers and banking partners. The position is on-site at East Amherst, NY.