Digital-Driven Teller & Customer Experience Specialist

M&T Bank Corporation; Chicopee (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Chicopee, MA is seeking a friendly branch associate to deliver exceptional in-person service. You will balance cash, process transactions, educate customers on digital tools, and greet guests with a professional, solution-focused approach.

You will handle account maintenance, refer customers to banking partners, and adhere to AML/KYC and regulatory policies while promoting the M&T brand.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations; identify self-service opportunities.
• Engage in lobby management; greet customers and address needs.
• Balance and process customer transactions accurately following policy.
• Own escalated account services issues and log complaints.
• Transition sales opportunities to banking partners.
• Perform branch-related operations (cash orders, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities and comply with controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in Chicopee, MA is seeking a friendly branch associate to deliver exceptional in-person service. You will balance cash, process transactions, educate customers on digital tools, and greet guests with a professional, solution-focused approach.

You will handle account maintenance, refer customers to banking partners, and adhere to AML/KYC and regulatory policies while promoting the M&T brand.