Customer-Centric Teller - Digital Banking & Service

M&T Bank Corporation; Commack (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation is hiring at our Commack, NY branch for a Customer Service role focused on delivering an outstanding in-branch experience. You will handle transactions, assist customers with inquiries, and balance cash while promoting banking products.

The position emphasizes accuracy, compliance and customer care, including AML/KYC tasks and proactive problem resolution. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• 6+ months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized; good time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process customer transactions accurately per Bank Policy.
• Log and address customer complaints in the appropriate system.
• Identify sales opportunities and introduce customers to banking partners.
• Support branch operations (cash ordering, vault, ATM, wire transfers).
• Assist with AML/BSA/KYC related activities and maintain compliance.

Skills

Customer service

Verbal communication

Interpersonal skills

Organizational skills

Time management

Prioritization

Data entry / cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation is hiring at our Commack, NY branch for a Customer Service role focused on delivering an outstanding in-branch experience. You will handle transactions, assist customers with inquiries, and balance cash while promoting banking products.

The position emphasizes accuracy, compliance and customer care, including AML/KYC tasks and proactive problem resolution. Strong communication and organizational skills are essential.