Part-Time Teller: Digital Banking & Customer Experience

M&T Bank Corporation; Amherst (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off (40 hours)

Job summary

M&T Bank Corporation in Amherst, MA is seeking a Branch Customer Service Associate to deliver friendly, accurate service to our customers. You will handle daily transactions, assist with account questions, and promote digital banking options.

This on-site role emphasizes empathy, reliability, and clear communication as you balance cash handling, lobby management, and timely escalation to the appropriate banking partner.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Proficient with basic internet use and technology.

Responsibilities

• Adhere to customer service standards and provide differentiated service.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process customer transactions accurately following policy.
• Log and resolve complaints, escalate issues to banking partners when needed.
• Complete branch operational activities (cash orders, vault, ATMs, wires).
• Perform account maintenance and AML/BSA/KYC-related tasks.

Skills

Verbal communication

Interpersonal skills

Customer service

Well-organized

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Amherst, MA is seeking a Branch Customer Service Associate to deliver friendly, accurate service to our customers. You will handle daily transactions, assist with account questions, and promote digital banking options.

This on-site role emphasizes empathy, reliability, and clear communication as you balance cash handling, lobby management, and timely escalation to the appropriate banking partner.