Digital Banking Concierge & Hospitality Lead

capitalone; Larose (LA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Day 1 benefits

FSA & Benefits

Life & Disability Insurance

Paid Time Off

Education Assistance

401(k) matching

Parental Leave

Mental Health support

Dependent Care

Job summary

Capital One is seeking a Branch Ambassador in Larose, LA to serve as the friendly face of the bank, delivering hospitality while guiding customers through digital banking tools. You will handle high volumes of transactions with accuracy and help clients reach their financial goals in a fast paced, service-driven environment.

You’ll educate customers on mobile banking, remote deposit, and contactless payments, while spotting opportunities to align them with the right digital solutions.

Qualifications

• High school diploma or equivalent required.
• Experience in retail, customer service, or cash handling preferred.
• Able to communicate clearly and professionally with customers.

Responsibilities

• Assist customers in a fast-paced environment with a hospitality-focused approach.
• Educate customers on digital banking tools and services.
• Identify customer needs and connect them with appropriate banking solutions.
• Maintain accuracy in cash handling and comply with security and regulatory standards.

Skills

Cash handling

Customer service

Communication

Adaptability

Retail experience

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in Larose, LA to serve as the friendly face of the bank, delivering hospitality while guiding customers through digital banking tools. You will handle high volumes of transactions with accuracy and help clients reach their financial goals in a fast paced, service-driven environment.

You’ll educate customers on mobile banking, remote deposit, and contactless payments, while spotting opportunities to align them with the right digital solutions.