Digital Banking Concierge & Customer Experience Champion

COMFORT SYSTEMS; Olney (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) Match

Parental Leave

Mental Health Support

Backup Care

Job summary

Capital One in Maryland is seeking a Full Time Branch Ambassador to be the heartbeat of our branch, delivering hospitality while guiding customers through digital tools and services. You will handle transactions with care, educate clients on mobile banking, and help them reach financial goals in an empowering, human-centered environment.

You’ll thrive in a fast-paced, flexible setting with weekends and shift changes, and join a team that values inclusion, growth, and exceptional service across

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: handle high-volume cash transactions with 100% accuracy and uphold security standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: listen to uncover needs and pair clients with the right digital tools or banking solutions.
• The Hospitality Lead: greet customers and maintain a warm, community-focused atmosphere.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma

Tools

G-Suite

Job description

Capital One in Maryland is seeking a Full Time Branch Ambassador to be the heartbeat of our branch, delivering hospitality while guiding customers through digital tools and services. You will handle transactions with care, educate clients on mobile banking, and help them reach financial goals in an empowering, human-centered environment.

You’ll thrive in a fast-paced, flexible setting with weekends and shift changes, and join a team that values inclusion, growth, and exceptional service across