Digital Banking Concierge & Customer Advocate

Capital One; Annapolis (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescriptions

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k)

Paid Parental Leave

Mental Health support

Child/Elder Care

Job summary

Capital One in Annapolis, MD is seeking a Branch Ambassador who lives hospitality and technology. You’ll greet customers, support daily transactions, and help clients explore mobile banking and digital tools to reach their goals.

This role emphasizes customer relationships over quotas, offers comprehensive benefits from day one, a stable full-time schedule with weekend shifts, and the chance to grow with a bank that merges community service with innovation.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Handle high-volume cash transactions with accuracy and compliance.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer goals and link them to digital tools and accounts.
• Greet customers and maintain a welcoming, helpful environment.

Skills

Retail experience

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Capital One in Annapolis, MD is seeking a Branch Ambassador who lives hospitality and technology. You’ll greet customers, support daily transactions, and help clients explore mobile banking and digital tools to reach their goals.

This role emphasizes customer relationships over quotas, offers comprehensive benefits from day one, a stable full-time schedule with weekend shifts, and the chance to grow with a bank that merges community service with innovation.