Digital Banking Relationship Consultant

U.S. Bank; Fairview Heights (IL); On-site; USD 42,180 - 51,480; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage clients across in-person, appointment, and virtual channels, offering trusted guidance and tailoring solutions to individual goals.

You will welcome customers, process basic transactions, and educate on digital tools to enhance everyday banking. With a focus on relationship-building, this role supports branch collaboration and service excellence, including opening accounts and handling requests.

Qualifications

• High school diploma or equivalent.
• Three to four years of retail banking experience.
• Ability to learn and follow bank policies.

Responsibilities

• Build relationships with clients via in-person, by appointment, and virtual channels.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking products and services.
• Collaborate with branch team to deliver excellent client experience.

Skills

Relationship building

Customer service

Communication

Digital banking

Proactive outreach

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage clients across in-person, appointment, and virtual channels, offering trusted guidance and tailoring solutions to individual goals.

You will welcome customers, process basic transactions, and educate on digital tools to enhance everyday banking. With a focus on relationship-building, this role supports branch collaboration and service excellence, including opening accounts and handling requests.