Digital Banking Relationship Specialist

U.S. Bank; Clarksville (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Paid vacation

Sick leave

Retirement plan

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers in-person, by appointment, and virtually, offering tailored financial guidance aligned with digital-first services.

The role emphasizes building trust, understanding client goals, and recommending solutions across deposit and loan products. Expect to open accounts, process service requests, and educate clients on digital tools while collaborating with branch teams to deliver an exceptional client experience.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of job-related, retail banking experience or a combination of experience and training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Engage clients across channels to assess banking needs and provide guidance with a digital-first mindset.
• Identify solutions for new and existing clients based on their needs and preferences.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service tools to meet financial goals.
• Collaborate with branch team members to deliver excellent client experiences.

Skills

Relationship building

Customer service

Communication

Digital banking

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers in-person, by appointment, and virtually, offering tailored financial guidance aligned with digital-first services.

The role emphasizes building trust, understanding client goals, and recommending solutions across deposit and loan products. Expect to open accounts, process service requests, and educate clients on digital tools while collaborating with branch teams to deliver an exceptional client experience.