Digital Automotive Sales Lead Manager

SHOTTENKIRK AUTOMOTIVE GROUP, INC; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Shottenkirk Automotive Group, a family-owned dealership with a long-standing presence, is seeking an Internet Manager for its San Antonio Toyota location. The role focuses on overseeing the dealership’s online presence and digital marketing strategies to drive leads and engagement.

The Internet Manager will manage internet leads, coordinate responses, and work to convert inquiries into sales while collaborating with marketing and sales teams.

Qualifications

• Excellent customer-service skills.
• Strong verbal and written communication.
• Strong telephone skills.
• Excellent computer skills.
• Ability to work with CRM and Internet-based sales systems.
• Strong organizational and time-management skills.
• Ability to handle multiple customers and leads simultaneously.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong follow-up and relationship-building skills.
• Professional appearance and attitude.

Responsibilities

• Internet Lead Management
• Monitor all incoming Internet leads from the dealership website, OEM websites, third-party lead providers, social media, chat, and other digital sources.
• Respond to leads promptly and professionally.
• Contact customers by phone, email, text, and online chat.
• Review each customer's inquiry and determine their vehicle needs, budget, trade-in information, and buying timeline.
• Provide accurate information regarding vehicle availability, pricing, features, incentives, and promotions.

Skills

Customer service

Verbal communication

Written communication

Telephone skills

Computer skills

CRM skills

Time management

Multitasking

Follow-up skills

Professional appearance

Tools

CRM systems

Job description

Shottenkirk Automotive Group, a family-owned dealership with a long-standing presence, is seeking an Internet Manager for its San Antonio Toyota location. The role focuses on overseeing the dealership’s online presence and digital marketing strategies to drive leads and engagement.

The Internet Manager will manage internet leads, coordinate responses, and work to convert inquiries into sales while collaborating with marketing and sales teams.