Internet Sales

SHOTTENKIRK AUTOMOTIVE GROUP, INC; San Antonio (TX); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Shottenkirk Automotive Group, a family-owned dealership with a long-standing presence, is seeking an Internet Manager for its San Antonio Toyota location. The role focuses on overseeing the dealership’s online presence and digital marketing strategies to drive leads and engagement.

The Internet Manager will manage internet leads, coordinate responses, and work to convert inquiries into sales while collaborating with marketing and sales teams.

Qualifications

• Excellent customer-service skills.
• Strong verbal and written communication.
• Strong telephone skills.
• Excellent computer skills.
• Ability to work with CRM and Internet-based sales systems.
• Strong organizational and time-management skills.
• Ability to handle multiple customers and leads simultaneously.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong follow-up and relationship-building skills.
• Professional appearance and attitude.

Responsabilités

• Internet Lead Management
• Monitor all incoming Internet leads from the dealership website, OEM websites, third-party lead providers, social media, chat, and other digital sources.
• Respond to leads promptly and professionally.
• Contact customers by phone, email, text, and online chat.
• Review each customer's inquiry and determine their vehicle needs, budget, trade-in information, and buying timeline.
• Provide accurate information regarding vehicle availability, pricing, features, incentives, and promotions.

Connaissances

Customer service

Verbal communication

Written communication

Telephone skills

Computer skills

CRM skills

Time management

Multitasking

Follow-up skills

Professional appearance

Outils

CRM systems

Description du poste

Internet Manager

Shottenkirk Toyota San Antonio

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

The Internet Manager at Shottenkirk Automotive Group is responsible for managing and overseeing the company's online presence and digital marketing strategies. This role requires strong analytical and technical skills, as well as a deep understanding of digital marketing trends and tools.

Responsibilities:

Internet Lead Management

• Monitor all incoming Internet leads from the dealership website, OEM websites, third-party lead providers, social media, chat, and other digital sources.
• Respond to leads promptly and professionally.
• Contact customers by phone, email, text, and online chat.
• Review each customer's inquiry and determine their vehicle needs, budget, trade-in information, and buying timeline.
• Provide accurate information regarding vehicle availability, pricing, features, incentives, and promotions.

Requirements:

Required Skills

• Excellent customer-service skills.
• Strong verbal and written communication.
• Strong telephone skills.
• Excellent computer skills.
• Ability to work with CRM and Internet-based sales systems.
• Strong organizational and time-management skills.
• Ability to handle multiple customers and leads simultaneously.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong follow-up and relationship-building skills.
• Professional appearance and attitude.

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.