Digital Assets Client Coverage Lead

National Digital Trust Company; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Life Insurance

Disability Insurance

Job summary

National Digital Trust Company is seeking a Client Coverage Associate to lead client support and application services for digital asset custody, trading and lending. You will resolve inquiries, coordinate with internal teams, and ensure high service levels while supporting onboarding and ongoing client success.

The role emphasizes on-chain activities, incident management, and cross-functional collaboration to deliver integrated client solutions in a fast-paced, evolving industry.

Qualifications

• 3+ years in institutional client service, trading, settlement, or custody.
• 3+ years of experience with enterprise cloud applications.
• 2+ years of supervisory or team-lead experience.
• Knowledge of digital assets, blockchain, staking, forking and voting.
• Strong communication and ability to work in a fast-paced environment.
• BS/BA in Business, IT, CS or related field.

Responsibilities

• Lead daily client support through the Client Coverage Desk and Application Support Desk.
• Manage and resolve client inquiries, including evening and weekend coverages.
• Lead digital asset custody transfers, trading and lending activities.
• Escalate complex inquiries and coordinate with senior teams for resolution.
• Oversee client activities including transactions and asset-related inquiries.
• Process client requests via bank communications and ticket systems.
• Partner with Execution Desk to support client trading and lending.
• Collaborate with Operations and technical teams on on-chain activities like staking and voting.
• Maintain expert knowledge of custody, trading, lending and issuance products.
• Leverage banking partners to deliver comprehensive client solutions.
• Communicate opportunities and trends to the extended team; support growth with Account Management.

Skills

Client service

Trading

Settlement

Bank custody

Digital assets

Supervisory experience

Education

BS/BA in Business, IT, CS or related

Tools

Enterprise cloud applications

Job description

National Digital Trust Company is seeking a Client Coverage Associate to lead client support and application services for digital asset custody, trading and lending. You will resolve inquiries, coordinate with internal teams, and ensure high service levels while supporting onboarding and ongoing client success.

The role emphasizes on-chain activities, incident management, and cross-functional collaboration to deliver integrated client solutions in a fast-paced, evolving industry.