Digital Asset Onboarding Lead

National Digital Trust Company; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life and disability insurance

Job summary

National Digital Trust Company is seeking an experienced Client Onboarding Associate to lead institutional onboarding, including account opening, KYC/AML reviews, and client communications within our digital asset platform.

You will coordinate with Operations, Compliance, Risk, Legal, and Technical teams to set up on-chain activities and educate clients, ensuring a smooth transition into custody, trading, and lending services while maintaining regulatory standards.

Qualifications

• Minimum of 5+ years of institutional client onboarding, client service, trading, settlement, and/or custody experience.
• 2+ years of experience with digital assets, blockchain, and on-chain activities (staking, forking, voting).
• Understanding of onboarding processes including AML/KYC and market requirements.
• Proven ability to design and implement new operating procedures to improve performance and efficiency.
• Experience with multiple communication channels and integrated systems (voice, video, chat).
• Experience delivering highly automated onboarding processes leveraging technology for regulatory compliance and scalability.

Responsibilities

• Lead end-to-end client onboarding functions (account opening, document processing, KYC/AML reviews, client portal setup, training).
• Coordinate with Business Development to transition prospects to active clients.
• Manage onboarding inquiries and issues, including after-hours support.
• Collaborate with Operations, Compliance, Risk, Legal, and Technical teams for setup and on-chain activities (staking, voting, forking).
• Maintain expert knowledge of digital asset custody, trading, lending, and issuance services.

Skills

Onboarding experience

Client service

Trading

Settlement

Bank custody

AML/KYC

Digital assets

Blockchain

Communication skills

Microsoft Office

Education

BS/BA in Business

Computer Science or related field

Tools

CRM systems

Job description

National Digital Trust Company is seeking an experienced Client Onboarding Associate to lead institutional onboarding, including account opening, KYC/AML reviews, and client communications within our digital asset platform.

You will coordinate with Operations, Compliance, Risk, Legal, and Technical teams to set up on-chain activities and educate clients, ensuring a smooth transition into custody, trading, and lending services while maintaining regulatory standards.