Client Onboarding Associate

National Digital Trust Company; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life and disability insurance

Job summary

National Digital Trust Company is seeking an experienced Client Onboarding Associate to lead institutional onboarding, including account opening, KYC/AML reviews, and client communications within our digital asset platform.

You will coordinate with Operations, Compliance, Risk, Legal, and Technical teams to set up on-chain activities and educate clients, ensuring a smooth transition into custody, trading, and lending services while maintaining regulatory standards.

Qualifications

• Minimum of 5+ years of institutional client onboarding, client service, trading, settlement, and/or custody experience.
• 2+ years of experience with digital assets, blockchain, and on-chain activities (staking, forking, voting).
• Understanding of onboarding processes including AML/KYC and market requirements.
• Proven ability to design and implement new operating procedures to improve performance and efficiency.
• Experience with multiple communication channels and integrated systems (voice, video, chat).
• Experience delivering highly automated onboarding processes leveraging technology for regulatory compliance and scalability.

Responsibilities

• Lead end-to-end client onboarding functions (account opening, document processing, KYC/AML reviews, client portal setup, training).
• Coordinate with Business Development to transition prospects to active clients.
• Manage onboarding inquiries and issues, including after-hours support.
• Collaborate with Operations, Compliance, Risk, Legal, and Technical teams for setup and on-chain activities (staking, voting, forking).
• Maintain expert knowledge of digital asset custody, trading, lending, and issuance services.

Skills

Onboarding experience

Client service

Trading

Settlement

Bank custody

AML/KYC

Digital assets

Blockchain

Communication skills

Microsoft Office

Education

BS/BA in Business

Computer Science or related field

Tools

CRM systems

Job description

National Digital Trust Company (In Organization) has received conditional approval from the Office of the Comptroller of the Currency to open as a federally chartered trust bank to provide a broad range of digital asset services.

We are building a specialized financial institution addressing the growing demand for digital asset services. Our primary business will focus on digital asset custody, providing secure, efficient custodial and fiduciary services for a variety of digital assets.

You will work with foundational systems and processes to help shape our operating model and influence how a new category of financial infrastructure comes to market.

We are looking for builders who handle complexity with confidence and tackle ambitious opportunities while keeping pace with this rapidly evolving industry. Let’s build this together!

Greatness is a mindset, not an accomplishment. Mediocrity is unacceptable. Excellence is contagious. We hire people because we believe in their greatness. Now is the time to prove us right.

Responsibility comes with the territory. Everyone is an owner, which means we share a common vision and mutual accountability. We act in line with our strategic objectives and the trust our customers place in us. We believe there is no such thing as "not my problem." Taking this level of ownership not only drives our collective success but also offers the potential for significant reward.

Innovation and adaptation are in our DNA. We are in a period of the most dramatic and rapid period of technological change in the history of humankind. Those that stay ahead will thrive, those that don't,won't. We innovate intelligently and thrive on overcoming challenges, to get (at least) a little better every day and ensure our continued growth and success.

Team first. We are reliable teammates working together toward extraordinary success through honesty and accountability. We believe collaboration knows no hierarchy, and we focus on what matters. We work toward consensus, but when necessary, we disagree and commit. We know that winners win.

Job Overview

The Client Onboarding Associate will serve as the primary lead and point of contact for institutional clients during the client acceptance and onboarding process to include an efficient and successful qualificationand conversion management program into the bank platform. This is an integral position for the successful transition of new clients and digital assets into the bank’s custody, trading, and lending services.

Objectives

• Lead end to end client onboarding functions, to include, but not limited to account opening, document processing, client and asset qualification, KYC/AML reviews, client communication, client portalset-upand portal user training
• Partner with Business Development team to support aseamless transitionfromprosectto active client
• Manage andresolve clientonboarding inquiries and issues, including evening and weekend engagement as needed
• Coordinate withOperations, Compliance, Risk, Legal,andTechnicalteams tocompletedclientset-up,permissionsand on-chainregardingon-chain activities, (e.g.staking, voting, forking)
• Maintain expert knowledgeof digitalassetproductand services; to include, custody, trading, lending, and issuance
• Collaborate with clientsthroughintegrated communicationplatform and the bank’s ticketing tool
• Partner with Compliance to ensure completionof AML/KYC requirements
• Establish client governance structures, including authorized signers andadministrators.
• Deliverclienttraining on custody, transfers, trading, and lending services
• Manage on-boarding handoff to Client Coverage Desk, Trust, and Relationship Management teams
• Allocate, adjust, and prioritize resources to alignwith prioritiesto minimize inefficiencies and prevent bottlenecks
• Foster a client focused team culture whilemaintainingstrong regulatorycompliance

What you bring toour company

• Minimum of 5+ years of relevant Institutional Client On-Boarding, Client Service, Trading, Settlement, and/or Bank and Custody experience
• 2+ years of experience and working knowledge of digital assets, blockchain, and on-chain activities,e.g.staking, forking, and voting
• Understanding of institutional onboarding process including AML/KYC and financial market requirements
• Proven ability to design and implement new operating procedures that improve business performance and efficiency
• Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other online mediums
• Accomplished in delivering highly automated onboarding processes thatleveragetechnology to meet regulatory requirements in a scalable and client friendly manner
• Ability to work in a fast paced, client deadline driven environment
• BS/BA in Business, ComputerScienceor related field
• Superior verbal, written, and communication skills
• Excellent problem solving and analytical skills
• Strong organizational and time-management skills
• Team oriented and ability tonetworkingwith others andpartneringwith peers
• Assertive,self-motivatedand self-directed,possesshigh-level of initiative
• Exceptional leader with proven ability to influence others
• Proficiencyin Microsoft Office

We promote diversity of thought, culture,background,and experience.We are an equal opportunity employer, and employment atour companyis based solely onone'smerit and qualificationsdirectlyrelatedto professional competence. We do notdiscriminatebased onrace, creed, color, ancestry, religion, gender, sexualorientation, genderidentity, national origin, age, disability, genetic information, military or veteran status, orany other characteristics protected by law.

Featured benefits

• Employer-provided: Medical, Dental, and Vision insurance, 401(k),lifeand disability insurance.