Digital Asset Client Coverage Specialist

National Digital Trust Company (In Organization); New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life and disability insurance

Job summary

National Digital Trust Company (In Organization) seeks a Client Coverage Analyst to support daily client execution and maintenance of digital assets, including custody, trading, and lending services. The role includes high‑quality tier 1 and tier 2 application support for employees and internal teams.

You will assist clients with operational support for transfers, trading, and lending, manage portal interactions, and escalate workflows to internal technical teams, ensuring positive resolutions.

Qualifications

• Minimum of 2+ years of relevant institutional client service, trading/settlement, or bank/custody experience.
• Minimum of 2+ years of relevant application/technical experience with enterprise cloud applications.
• Demonstrate working knowledge and experience with digital assets, blockchain, and other on-chain activities.

Responsibilities

• Serve as the primary point of contact for daily client support through the Client Coverage Desk providing service, operational support, and technical assistance and escalation.
• Manage and resolve client inquiries; including participating in evening and weekend coverage as required.
• Act as primary client lead for digital asset custody transfers, trading, and lending activities.
• Resolve and respond to escalated client requests from internal team members.
• Oversee the execution of client activities including client transactions and asset-related inquiries.

Skills

Client service

Cloud applications

Digital assets knowledge

Communication skills

Team collaboration

Education

BS/BA in Business/IT/CS

Tools

Microsoft Teams

Job description

National Digital Trust Company (In Organization) seeks a Client Coverage Analyst to support daily client execution and maintenance of digital assets, including custody, trading, and lending services. The role includes high‑quality tier 1 and tier 2 application support for employees and internal teams.

You will assist clients with operational support for transfers, trading, and lending, manage portal interactions, and escalate workflows to internal technical teams, ensuring positive resolutions.