Digital Assets Client Coverage Specialist

National Digital Trust Company; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life and disability insurance

Job summary

National Digital Trust Company is seeking a Client Coverage Analyst to support daily client execution and digital assets operations, including custody, trading, and lending services. You will enhance client relationships and help deliver integrated solutions that meet expectations.

You will provide tier 1 and 2 application support to employees, manage inquiries, and collaborate with Operations and technical teams on-chain workflows, while maintaining clear procedures and documentation.

Qualifications

• Minimum of 2+ years of relevant institutional client service, trading/settlement, or bank/custody experience.
• Minimum of 2+ years of relevant application/technical experience with enterprise cloud applications.
• Demonstrate working knowledge and experience with digital assets, blockchain, and on-chain activities.
• Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other tools.
• Ability to work in a fast paced, client deadline driven environment.
• BS/BA in Business, Information Technology, Computer Science or related field.

Responsibilities

• Serve as primary point of contact for daily client support via the Client Coverage Desk providing service, operational support, and technical assistance and escalation.
• Manage and resolve client inquiries; including participating in evening and weekend coverage as required.
• Act as primary client lead for digital asset custody transfers, trading, and lending activities.
• Resolve and respond to escalated client requests from internal team members.
• Oversee the execution of client activities including client transactions and asset-related inquiries.
• Process and track client requests using the bank’s integrated communication and ticketing platform.
• Partner with the Execution Desk to support client trading and lending activities.
• Coordinate with Operations and other technical teams for client support on-chain activities.
• Maintain a high-level understanding of digital products and services, including custody, trading, lending, and issuance.
• Leverage internal banking partners to ensure comprehensive high-quality client support.
• Communicate client strategic opportunities and trends to the broader team, and promote information sharing.
• Collaborating with Account Management to support client growth and engagement initiatives.
• Deliver prompt, thorough application support to employees remotely via Microsoft Teams and other tools.
• Troubleshoot application, software, and identity access management issues; resolve or elevate problems.
• Facilitate application needs for new employee onboardings, role transfers, and departures.
• Maintain accurate and up-to-date documentation of procedures and configurations.
• Participate in a weekly on-call rotation for after-hours support.

Skills

Institutional client service

Trading/settlement

Bank/custody experience

Cloud applications

Digital assets

On-call rotation

Communication skills

Problem solving

Education

BS/BA in Business/IT/CS

Tools

Microsoft Teams

Ticketing systems

CRM software

Job description

National Digital Trust Company is seeking a Client Coverage Analyst to support daily client execution and digital assets operations, including custody, trading, and lending services. You will enhance client relationships and help deliver integrated solutions that meet expectations.

You will provide tier 1 and 2 application support to employees, manage inquiries, and collaborate with Operations and technical teams on-chain workflows, while maintaining clear procedures and documentation.