Diesel Truck Service Advisor - Growth & Training

Murphy-Hoffman Company; Memphis (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

401k with Employer Match

Paid Time Off

On the Job Training

Job summary

Murphy-Hoffman Company, LLC operates North America's largest Kenworth truck dealership group, and is seeking a Service Advisor in Memphis, TN. The role greets customers, coordinates repair requests, estimates costs within guidelines, and supports the Service Manager with warranty and administrative tasks.

You will work with shop foremen on scheduling, ensure timely service, document labor and warranty information, and help maintain a clean, safe shop environment while delivering exceptional

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Skills

Customer relations

Communication skills

Leadership

Positive attitude

Job description

Murphy-Hoffman Company, LLC operates North America's largest Kenworth truck dealership group, and is seeking a Service Advisor in Memphis, TN. The role greets customers, coordinates repair requests, estimates costs within guidelines, and supports the Service Manager with warranty and administrative tasks.

You will work with shop foremen on scheduling, ensure timely service, document labor and warranty information, and help maintain a clean, safe shop environment while delivering exceptional