Diesel Shop Parts Coordinator (1st Shift)

XPO; Lordstown (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Shop Customer Service Representative in a diesel shop environment in Ohio. The role requires strong customer service and communication, and involves liaising with shop management, vendors, and category management to ensure smooth parts sourcing and invoice processing.

First shift benefits include health insurance from day one, life and disability insurance, PTO, holidays, 401(k) with company match, and education assistance.

Qualifications

• 2 years of customer service experience.
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends.
• Transportation industry experience.
• Experience in a vehicle maintenance shop.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a liaison between shop management, external vendors and category management.
• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS).
• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices.
• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts.
• Monitor work orders to ensure parts are checked out properly.
• Monitor various reports to ensure compliance.
• Create and close purchase orders.
• Create Pro numbers to track shipments.
• Set up invoices to be paid and coordinate with A/P to ensure timely remittance.
• Other tasks and responsibilities related to supporting the shop staff.

Skills

Customer service

Verbal communication

Written communication

Transportation industry experience

Vehicle maintenance shop experience

Job description

XPO is hiring a Shop Customer Service Representative in a diesel shop environment in Ohio. The role requires strong customer service and communication, and involves liaising with shop management, vendors, and category management to ensure smooth parts sourcing and invoice processing.

First shift benefits include health insurance from day one, life and disability insurance, PTO, holidays, 401(k) with company match, and education assistance.