Diesel Shop Parts Associate – Customer Service & Inventory

XPO Logistics, Inc.; Lordstown (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

PTO — up to 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Life and disability insurance

Job summary

XPO Logistics, Inc. is seeking a Shop Customer Service Representative to support the diesel shop environment.

The role requires at least 2 years of customer service experience and the ability to work various shifts, including days and occasional after-hours or weekends. Preferred candidates have transportation industry exposure and experience in a vehicle maintenance shop, with strong verbal and written communication skills.

Qualifications

• 2 years of customer service experience.
• Willing to work a variety of shifts including days, and occasional after-hours and weekends.
• Transportation industry experience preferred.
• Experience in a vehicle maintenance shop preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a liaison between shop management, external vendors and category management.
• Review, update, and enter data related to shop cost and parts in CMMS.
• Communicate with vendors about preauthorized repairs including shipping parts, PO creation and closing final invoices.
• Inventory control including cycle counts, maintaining on-hand inventory, processing core refunds, stocking parts and processing credits for returned parts.
• Monitor work orders to ensure parts are checked out properly.

Skills

Customer service experience

Job description

XPO Logistics, Inc. is seeking a Shop Customer Service Representative to support the diesel shop environment.

The role requires at least 2 years of customer service experience and the ability to work various shifts, including days and occasional after-hours or weekends. Preferred candidates have transportation industry exposure and experience in a vehicle maintenance shop, with strong verbal and written communication skills.