Parts Shop Associate

XPO Logistics, Inc.; Lordstown (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

PTO — up to 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Life and disability insurance

Job summary

XPO Logistics, Inc. is seeking a Shop Customer Service Representative to support the diesel shop environment.

The role requires at least 2 years of customer service experience and the ability to work various shifts, including days and occasional after-hours or weekends. Preferred candidates have transportation industry exposure and experience in a vehicle maintenance shop, with strong verbal and written communication skills.

Qualifications

• 2 years of customer service experience.
• Willing to work a variety of shifts including days, and occasional after-hours and weekends.
• Transportation industry experience preferred.
• Experience in a vehicle maintenance shop preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a liaison between shop management, external vendors and category management.
• Review, update, and enter data related to shop cost and parts in CMMS.
• Communicate with vendors about preauthorized repairs including shipping parts, PO creation and closing final invoices.
• Inventory control including cycle counts, maintaining on-hand inventory, processing core refunds, stocking parts and processing credits for returned parts.
• Monitor work orders to ensure parts are checked out properly.

Skills

Customer service experience

Job description

This opportunity is in a diesel shop environment, 7:00a-3:30p Monday - Friday
Experience in transportation or shop manintenance is a plus

Wha t you’ll need to succeed as a Shop Customer Service Representative at XPO

• 2 years of customer service experience
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications:

• Transportation industry experience
• Experience in a vehicle maintenance shop
• Excellent verbal and written communication skills

About the Shop Customer Service Representative job

Pay, benefits and more:

• Pay starts at $22.10/hour
• First Shift, 7:00AM-3:30PM
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Act as a liaison between shop management, external vendors and category management
• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
• Monitor work orders to ensure parts are checked out properly