Parts Shop Associate

XPO; Lordstown (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Shop Customer Service Representative in a diesel shop environment in Ohio. The role requires strong customer service and communication, and involves liaising with shop management, vendors, and category management to ensure smooth parts sourcing and invoice processing.

First shift benefits include health insurance from day one, life and disability insurance, PTO, holidays, 401(k) with company match, and education assistance.

Qualifications

• 2 years of customer service experience.
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends.
• Transportation industry experience.
• Experience in a vehicle maintenance shop.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a liaison between shop management, external vendors and category management.
• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS).
• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices.
• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts.
• Monitor work orders to ensure parts are checked out properly.
• Monitor various reports to ensure compliance.
• Create and close purchase orders.
• Create Pro numbers to track shipments.
• Set up invoices to be paid and coordinate with A/P to ensure timely remittance.
• Other tasks and responsibilities related to supporting the shop staff.

Skills

Customer service

Verbal communication

Written communication

Transportation industry experience

Vehicle maintenance shop experience

Job description

This opportunity is in a diesel shop environment, 7:00a-3:30p Monday - Friday
Experience in transportation or shop manintenance is a plus

Wha t you’ll need to succeed as a Shop Customer Service Representative at XPO

• 2 years of customer service experience
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications:

• Transportation industry experience
• Experience in a vehicle maintenance shop
• Excellent verbal and written communication skills

About the Shop Customer Service Representative job

Pay, benefits and more:

• Pay starts at $22.10/hour
• First Shift, 7:00AM-3:30PM
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Act as a liaison between shop management, external vendors and category management
• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
• Monitor work orders to ensure parts are checked out properly
• Monitor various reports to ensure compliance
• Create and close purchase orders
• Create Pro numbers to track shipments
• Set up invoices to be paid and coordinate with A/P to ensure timely remittance
• Other tasks and responsibilities related to supporting the shop staff

Shop Customer Service Representatives are required to:

• Safely move and/or stand for extended periods of time in a shop and office setting
• Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
• Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.