Diesel Service Advisor

The Larson Group; Raleigh (NC); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

PTO

Paid Holidays

Medical/Dental/Life

401K

Bi-weekly pay

Career development

Résumé du poste

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems, coordinate the service department, and support the warranty team.

You will open and close work orders, track technician time, schedule appointments, and communicate with parts and service staff to ensure smooth operations. This is a safety-sensitive position with benefits and growth opportunities.

Qualifications

• Experience in customer-facing role preferred.
• Strong communication and organization skills.
• Ability to work in a fast-paced dealership environment.

Responsabilités

• Open and close work orders with full details.
• Record, adjust and report technician time for work orders.
• Help cover phone calls for the Service Department.
• Resolve customer complaints when possible.
• Schedule appointments.
• Supervise and assist technicians with diagnostics and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks and complete forms.
• Coordinate with parts on special orders and sublet repairs.
• Instruct next shift's writer on special instructions and appointments.
• Keep the Service Manager informed of issues.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Time management

Formation

High School Diploma

College degree or trade certificate (preferred)

Description du poste

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position