Diesel Service Writer | Growth & Advancement

Truck Component Services; Raleigh (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our Raleigh, NC service team. You will greet customers, discuss their vehicle issues, and help coordinate service orders and warranty paperwork.

Responsibilities include opening and closing work orders, tracking technician hours, answering phones, scheduling appointments, and supporting the parts and warranty departments. We offer benefits and a path for career development.

Qualifications

• High school diploma required; college or trade certificate preferred but not required.
• Experience in dealership service shop environment strongly preferred but not required.
• Strong communication and customer service skills.

Responsibilities

• Open and close work orders with complete details.
• Record and report technicians' time for payroll.
• Assist in phone coverage for the service department.
• Resolve customer complaints when possible.
• Schedule appointments and coordinate with parts and warranty.
• Supervise technicians during diagnosis and repairs.
• Assist with warranty paperwork flow.
• Check in new trucks and complete delivery forms.
• Instruct next shift's writer on special instructions.
• Keep Service Manager informed of issues as needed.

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to join our Raleigh, NC service team. You will greet customers, discuss their vehicle issues, and help coordinate service orders and warranty paperwork.

Responsibilities include opening and closing work orders, tracking technician hours, answering phones, scheduling appointments, and supporting the parts and warranty departments. We offer benefits and a path for career development.