Diesel Service Advisor

Truck Component Services; Raleigh (NC); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Development

Descrizione del lavoro

The Larson Group Peterbilt is seeking an experienced Service Writer to join our Raleigh, NC service team. You will greet customers, discuss their vehicle issues, and help coordinate service orders and warranty paperwork.

Responsibilities include opening and closing work orders, tracking technician hours, answering phones, scheduling appointments, and supporting the parts and warranty departments. We offer benefits and a path for career development.

Competenze

• High school diploma required; college or trade certificate preferred but not required.
• Experience in dealership service shop environment strongly preferred but not required.
• Strong communication and customer service skills.

Mansioni

• Open and close work orders with complete details.
• Record and report technicians' time for payroll.
• Assist in phone coverage for the service department.
• Resolve customer complaints when possible.
• Schedule appointments and coordinate with parts and warranty.
• Supervise technicians during diagnosis and repairs.
• Assist with warranty paperwork flow.
• Check in new trucks and complete delivery forms.
• Instruct next shift's writer on special instructions.
• Keep Service Manager informed of issues as needed.

Descrizione del lavoro

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

Please note this is a safety-sensitive position